Our maximum collection time for orders on the website is up to 1 week. This is often faster, however please allow up to 7 days from ordering online for your product to be ready for collection.
Once your purchase is made online you will receive an email letting you know we have received your order. You will then receive another email once your purchase is ready for collection with a map link to our address.
We use Paypal to process orders on our site, however It is not necessary to have a Paypal account to make an order with us. You can also choose to pay using your card directly on the checkout page, or this option is also within Paypal itself.
You will however be required to have an account in order to qualify for one of Paypal’s offers i.e. “Pay Later” or “Pay In 3”. Terms of payment are then transferred from us to Paypal, there is also a brief qualification process and Paypal can choose to rescind the order under certain circumstances.
When an order is made on the site it is agreed between the company and the customer that the image is a fair representation of the product, therefore orders on our website are considered non-refundable.
In the very unlikely event that an unforeseen circumstance whether natural, structural or man-made causes damage to the product before collection, then the customer will be informed and can refuse to accept the product upon collection if they choose.
As per Paypal’s policy, please allow up to 5 working days for refunds to be processed. For payments with card, Paypal’s policy is up to 30 working days for the refunded amount to be returned to the buyer.